Therapy covered by insurance

We have implemented a new billing policy in order to deliver a more convenient and consistent payment experience to our clients. Your credit or debit card will be securely saved in our EHS (Electronic Health System) to cover any balance due after your insurance benefits are applied. This policy will help you to simplify how you pay medical bills. Now, paying your healthcare bills is a convenient experience, just like paying for a hotel visit or a subscription streaming service. You will not receive a statement or receipt, however, electronic receipts are available to download through your client portal account for HSA/HRA determination within 90-days of payment. Our EHS is completely secure, so you never have to worry about your personal information being viewed or stolen by others.

Copays will be automatically charged to your card on file within one week of the date of service.  Coinsurance and deductible payments will be charged to your card on file bi-weekly and only after we have received and carefully reviewed an EOB (Explanation of Benefits) from your insurance plan/provider with their determination of client responsibility.

Due to the number of high deductible health plans and higher patient co-insurance benefits, this has become necessary at our organization. Please keep in mind, we will not charge your card if you do not owe anything.

We will charge your card the amount that your health plan determines is your responsibility.

After your appointment, you will receive an explanation of benefits (EOB) from your insurance provider that will confirm your payment responsibility. We receive the same letter, typically within 7-30 days following your appointment. We will review each EOB carefully and charge your card the amount that is determined by your health plan to be your responsibility.

First, contact your health plan to determine if you have a deductible and the exact amount of the deductible. An annual deductible is the dollar amount you must pay out of pocket during the year for medical expenses before your health plan begins paying. For example, if your health plan has a $500 deductible, you must pay the first $500 of medical expenses before your health plan begins to pay for any services. This is similar to the deductible for your car insurance or homeowner’s insurance.

Your deductible begins annually at the start of your health plan year. Health plans can start on any date. Typically they begin on either January 1st or July 1st.

You may find out when your deductible has been met by calling your health plan at any time. Some health plans enable patients to view this information online.

If you do not have a credit or debit card, we can accept a deposit at check-in before your appointment.

We will only charge you the amount determined by your health plan in your EOB. However, we will work with you if there has been a mistake on your bill and refund you the necessary amount to correct any error.

To be fair and consistent to our patients, we are implementing the new policy with a comprehensive approach. Additionally, we want all of our patients to benefit from this new policy, which simplifies how you pay medical bills.

Due to the complexity of health plans, patients are not always aware of payment responsibility. Additionally, changes to health plans happen often, which can make you responsible for payments without your knowledge. For this reason, we ask all patients to save a card on file to ensure we are prepared in the event they do have payment responsibility.

Your clinician or our office manager can answer your questions. We understand this is a new policy that may be unfamiliar to you. However, it is similar to the process you experience to check in to a hotel or rent a car.